Support / Pilot desk
We’re here to
get you flying.
Accounts, PIREPs, routes and operations, routed directly to the people who run the airline.
Open a request ↓Pilot care
Tell us what changed.
Give us the useful detail once. Your request stays in one place from first report to final reply.
Before you send
- 01
Name the flight. Include your callsign, route or PIREP.
- 02
Describe the issue. Tell us what you expected to happen.
- 03
Keep the wording. Exact error messages help us answer faster.
Prefer email? The same team is at
hello@icelandairvirtual.org ↗New request
Open a support ticket.
and direct
Once submitted, we’ll give you a private status link for staff replies and updates.